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Visit our Riverhead clinic


These are all your frequently asked questions – if you cannot find what you are looking for then please get in touch.

How to contact us?

Cancellation policy

Our cancellation policy requires a minimum of 4 hours notice for any appointment cancellations or changes. This policy also applies to no-shows, where a client fails to attend their scheduled appointment without notifying us in advance. In such cases, a $50 cancellation fee will be charged. We understand that unforeseen circumstances can occur, but this policy ensures that our team’s time and resources are valued and allows us to accommodate other clients effectively.

Do I need a GP referral to see a physiotherapist?

No. You can make a direct appointment with us. We can always liaise with your GP if further assistance is required.

Can I use an existing ACC claim from another treatment provider?

Yes as long as this is still a valid claim.

Does ACC cover the cost of my treatment?

ACC contribute towards your treatment fees. They do not cover the full amount. An appropriate co-payment is required to cover the full fee.

Why is there an extra cost?

Our fees are in line with our experience and level of qualifications. We invest heavily in ongoing training and upskilling to provide the best care.

What are the fees?

Physiotherapy treatment
If your injury is covered by ACC
Initial consults (45 minutes): $53
Follow up consults (30 minutes): $35

Private consults
Initial consults (45 minutes): $95
Follow up consults (30 minutes): $78

Massage therapy
45 minutes: $75
60 minutes: $110

TCM Acupuncture
If your injury is covered by ACC
Initial consults: $45
Follow up consults: $40

Private consults
Initial consults: $100
Follow up consults: $90

Should I see a chiropractor, osteopath or physiotherapist?

A good therapist will be able to help with your problem regardless of the label above the door. Not all physios, chiros or osteos are the same, just as there are good and bad plumbers and lawyers etc.

Whether your issue is spinal, muscular, neural or joint, our team of professionals will have the skill set to help.

We have assembled a team of highly experienced and skilled therapists that work together and within a network of specialists. If we can’t help you, we will know who can.

Opening hours

Monday-Friday: 7.00 am – 7.00 pm
Saturday: 9.00 am – 1.00 pm
Sunday: Closed